John Flynn Retirement Village
BURWOOD EAST, VICFor-Profit114 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 4.0
Dementia
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
47%
47%
Feeling at home
47%
33%
13%
Feeling safe
67%
27%
Follow-up on concerns
27%
67%
Food quality
27%
60%
Having a voice
33%
47%
20%
How the home operates
33%
53%
13%
Independence supported
40%
53%
Staff are caring
67%
33%
Staff competence
20%
73%
Things explained clearly
13%
67%
20%
Treated with respect
60%
33%
Total care minutes206 mins (target: 206)
Target
Registered nurse care minutes43 mins (target: 42)
Target
This facility delivers 206 minutes of hands-on care per resident per day. The government requires a minimum of 206 minutes, including 42 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
27.0 (avg: 24.4)About average
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Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
31.0 (avg: 31.5)About average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
26.0 (avg: 37.6)Better than most
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Antipsychotic medication use
17.0 (avg: 12.3)Below average
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