Lucy Chieng Aged Care Centre
HURSTVILLE, NSWNot-for-Profit70 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
1 regulatory decision on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating declining5.0Q2 2025
5.0Q3 2025
5.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
86%
Feeling at home
86%
14%
Feeling safe
86%
14%
Follow-up on concerns
86%
Food quality
43%
50%
Having a voice
86%
14%
How the home operates
93%
Independence supported
71%
29%
Staff are caring
93%
Staff competence
64%
36%
Things explained clearly
79%
14%
Treated with respect
93%
Total care minutes228 mins (target: 219)
Target
Registered nurse care minutes47 mins (target: 44)
Target
This facility delivers 228 minutes of hands-on care per resident per day. The government requires a minimum of 219 minutes, including 44 minutes delivered by registered nurses.
Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
24.0 (avg: 31.5)Better than most
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
20.0 (avg: 37.6)Better than most
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