Lutheran Services - St Andrews

TALLEBUDGERA, QLD72 beds
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
DementiaTerminal illness
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Overall Rating

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
3.0

Care minutes and staffing levels

Quality Measures(22% of rating)
3.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

1 compliance issue on record. View full details on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating improving
3.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026

Based on resident interviews conducted in 2024

Always Most of the time Some of the time Never

Care needs being met

71%
29%

Feeling at home

29%
71%

Feeling safe

64%
36%

Follow-up on concerns

21%
50%
29%

Food quality

36%
64%

Having a voice

29%
57%
14%

How the home operates

36%
57%

Independence supported

21%
43%
36%

Staff are caring

64%
36%

Staff competence

29%
57%
14%

Things explained clearly

21%
57%
21%

Treated with respect

64%
36%
Total care minutes217 mins (target: 214)
Target
Registered nurse care minutes46 mins (target: 43)
Target
Met both targets

This facility delivers 217 minutes of hands-on care per resident per day. The government requires a minimum of 214 minutes, including 43 minutes delivered by registered nurses.

Pressure injuries
1.0 (avg: 1.2)Better than most
Avg
Use of restrictive practices
14.0 (avg: 24.4)About average
Avg
Unplanned weight loss
3.0 (avg: 5.8)Better than most
Avg
Falls
46.0 (avg: 31.5)Below average
Avg
Polypharmacy (5+ medications)
36.0 (avg: 37.6)About average
Avg
Antipsychotic medication use
9.0 (avg: 12.3)About average
Avg