Mark Donaldson VC House
GALSTON, NSW74 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
71%
14%
14%
Feeling at home
71%
14%
Feeling safe
100%
Follow-up on concerns
64%
21%
Food quality
36%
36%
14%
14%
Having a voice
86%
14%
How the home operates
57%
21%
21%
Independence supported
71%
21%
Staff are caring
79%
14%
Staff competence
43%
36%
14%
Things explained clearly
71%
14%
Treated with respect
79%
14%
Total care minutes221 mins (target: 218)
Target
Registered nurse care minutes49 mins (target: 44)
Target
This facility delivers 221 minutes of hands-on care per resident per day. The government requires a minimum of 218 minutes, including 44 minutes delivered by registered nurses.
Use of restrictive practices
15.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
37.0 (avg: 31.5)Below average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
31.0 (avg: 37.6)About average
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Antipsychotic medication use
8.0 (avg: 12.3)About average
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