McLellan House Hostel
JACANA, VICGovernment32 beds
4.0
Experience 3.0Compliance 5.0Staffing 5.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
5.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
75%
25%
Feeling at home
50%
50%
Feeling safe
75%
17%
Follow-up on concerns
42%
50%
Food quality
50%
50%
Having a voice
92%
How the home operates
92%
Independence supported
83%
17%
Staff are caring
67%
33%
Staff competence
92%
Things explained clearly
42%
42%
17%
Treated with respect
67%
33%
Total care minutes
Data not available
Registered nurse care minutes
Did not meet care minute targetsData not available
This facility delivers N/A minutes of hands-on care per resident per day. The government requires a minimum of 191 minutes, including 39 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
95.0 (avg: 24.4)Below average
AvgAvg
Unplanned weight loss
9.0 (avg: 5.8)Below average
AvgAvg
Falls
29.0 (avg: 31.5)About average
AvgAvg
Polypharmacy (5+ medications)
30.0 (avg: 37.6)About average
AvgAvg