Mercy Place Ballarat
BALLARAT EAST, VICNot-for-Profit114 beds
4.0
Experience 4.0Compliance 4.0Staffing 4.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
10 compliance issues, 1 regulatory decision on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
87%
13%
Feeling at home
67%
33%
Feeling safe
67%
33%
Follow-up on concerns
60%
40%
Food quality
13%
73%
13%
Having a voice
100%
How the home operates
27%
73%
Independence supported
47%
53%
Staff are caring
73%
27%
Staff competence
13%
87%
Things explained clearly
40%
47%
13%
Treated with respect
73%
27%
Total care minutes232 mins (target: 200)
Target
Registered nurse care minutes45 mins (target: 41)
Target
This facility delivers 232 minutes of hands-on care per resident per day. The government requires a minimum of 200 minutes, including 41 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
1.0 (avg: 24.4)Better than most
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Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
23.0 (avg: 31.5)Better than most
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
42.0 (avg: 37.6)About average
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Antipsychotic medication use
9.0 (avg: 12.3)About average
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