Mercy Place Colac
COLAC, VICNot-for-Profit109 beds
4.0
Experience 4.0Compliance 5.0Staffing 4.0Quality 2.0
DementiaTerminal illnessCaters for cultural, spiritual or ethical food requirements
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
2.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
10 compliance issues, 1 regulatory decision on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q1 2025
3.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
80%
20%
Feeling at home
67%
33%
Feeling safe
80%
20%
Follow-up on concerns
33%
60%
Food quality
27%
40%
33%
Having a voice
67%
27%
How the home operates
13%
87%
Independence supported
67%
27%
Staff are caring
60%
40%
Staff competence
20%
73%
Things explained clearly
20%
60%
20%
Treated with respect
80%
20%
Total care minutes210 mins (target: 220)
Target
Registered nurse care minutes51 mins (target: 44)
Target
This facility delivers 210 minutes of hands-on care per resident per day. The government requires a minimum of 220 minutes, including 44 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
2.0 (avg: 1.2)Below average
AvgAvg
Use of restrictive practices
30.0 (avg: 24.4)About average
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Unplanned weight loss
4.0 (avg: 5.8)Better than most
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Falls
26.0 (avg: 31.5)Better than most
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
53.0 (avg: 37.6)Below average
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Antipsychotic medication use
11.0 (avg: 12.3)About average
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