Mercy Place Dandenong
DANDENONG, VICNot-for-Profit120 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q1 2025
3.0Q2 2025
3.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
60%
13%
27%
Feeling at home
53%
20%
13%
13%
Feeling safe
73%
13%
13%
Follow-up on concerns
60%
20%
20%
Food quality
13%
40%
40%
Having a voice
80%
13%
How the home operates
60%
27%
Independence supported
47%
27%
27%
Staff are caring
47%
40%
13%
Staff competence
40%
40%
13%
Things explained clearly
40%
33%
27%
Treated with respect
67%
20%
13%
Total care minutes204 mins (target: 215)
Target
Registered nurse care minutes44 mins (target: 43)
Target
This facility delivers 204 minutes of hands-on care per resident per day. The government requires a minimum of 215 minutes, including 43 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
11.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
22.0 (avg: 31.5)Better than most
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
45.0 (avg: 37.6)Below average
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Antipsychotic medication use
8.0 (avg: 12.3)About average
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