Mercy Place Montrose
MONTROSE, VICNot-for-Profit124 beds
3.0
Experience 3.0Compliance 4.0Staffing 3.0Quality 3.0
DementiaTerminal illnessCaters for cultural, spiritual or ethical food requirements
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
10 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
3.0Q3 2025
3.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
53%
40%
Feeling at home
47%
33%
13%
Feeling safe
93%
Follow-up on concerns
27%
53%
20%
Food quality
60%
40%
Having a voice
47%
40%
13%
How the home operates
33%
60%
Independence supported
40%
47%
13%
Staff are caring
40%
60%
Staff competence
27%
53%
20%
Things explained clearly
27%
40%
33%
Treated with respect
60%
33%
Total care minutes221 mins (target: 208)
Target
Registered nurse care minutes41 mins (target: 42)
Target
This facility delivers 221 minutes of hands-on care per resident per day. The government requires a minimum of 208 minutes, including 42 minutes delivered by registered nurses.
Care minutes trend
Unplanned weight loss
10.0 (avg: 5.8)Below average
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Falls
30.0 (avg: 31.5)About average
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Major injury from a fall
6.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
42.0 (avg: 37.6)About average
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Antipsychotic medication use
10.0 (avg: 12.3)About average
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