Millhaven Lodge
PAKENHAM, VIC119 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q1 2025
3.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
87%
13%
Feeling at home
47%
47%
Feeling safe
100%
Follow-up on concerns
53%
33%
13%
Food quality
13%
67%
13%
Having a voice
80%
13%
How the home operates
47%
33%
20%
Independence supported
67%
27%
Staff are caring
67%
33%
Staff competence
53%
47%
Things explained clearly
13%
33%
40%
13%
Treated with respect
67%
27%
Total care minutes223 mins (target: 204)
Target
Registered nurse care minutes46 mins (target: 41)
Target
This facility delivers 223 minutes of hands-on care per resident per day. The government requires a minimum of 204 minutes, including 41 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
37.0 (avg: 24.4)Below average
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Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
40.0 (avg: 31.5)Below average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
34.0 (avg: 37.6)About average
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Antipsychotic medication use
4.0 (avg: 12.3)Better than most
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