Mitchell House
MORWELL, VICNot-for-Profit45 beds
4.0
Experience 3.0Compliance 5.0Staffing 4.0Quality 2.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
2.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
3.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
67%
17%
17%
Feeling at home
42%
25%
25%
Feeling safe
100%
Follow-up on concerns
17%
33%
42%
Food quality
25%
33%
33%
Having a voice
50%
25%
17%
How the home operates
17%
42%
33%
Independence supported
42%
42%
17%
Staff are caring
50%
42%
Staff competence
25%
33%
25%
17%
Things explained clearly
33%
25%
33%
Treated with respect
42%
50%
Total care minutes179 mins (target: 201)
Target
Registered nurse care minutes52 mins (target: 41)
Target
This facility delivers 179 minutes of hands-on care per resident per day. The government requires a minimum of 201 minutes, including 41 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
16.0 (avg: 24.4)About average
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Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
29.0 (avg: 31.5)About average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
39.0 (avg: 37.6)About average
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Antipsychotic medication use
5.0 (avg: 12.3)Better than most
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