Palm Lake Care Caloundra
LITTLE MOUNTAIN, QLDFor-Profit120 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
73%
27%
Feeling at home
55%
36%
Feeling safe
91%
Follow-up on concerns
50%
32%
14%
Food quality
36%
23%
32%
Having a voice
77%
14%
How the home operates
27%
59%
Independence supported
82%
Staff are caring
59%
41%
Staff competence
27%
50%
23%
Things explained clearly
45%
41%
14%
Treated with respect
59%
41%
Total care minutes191 mins (target: 190)
Target
Registered nurse care minutes42 mins (target: 39)
Target
This facility delivers 191 minutes of hands-on care per resident per day. The government requires a minimum of 190 minutes, including 39 minutes delivered by registered nurses.
Use of restrictive practices
5.0 (avg: 24.4)Better than most
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Unplanned weight loss
4.0 (avg: 5.8)Better than most
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Falls
44.0 (avg: 31.5)Below average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
43.0 (avg: 37.6)About average
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Antipsychotic medication use
12.0 (avg: 12.3)About average
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