Pembroke Lodge
MINTO, NSWFor-Profit108 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
82%
18%
Feeling at home
68%
14%
Feeling safe
86%
Follow-up on concerns
64%
27%
Food quality
23%
36%
32%
Having a voice
86%
14%
How the home operates
55%
45%
Independence supported
82%
14%
Staff are caring
68%
23%
Staff competence
55%
41%
Things explained clearly
50%
36%
14%
Treated with respect
68%
27%
Total care minutes222 mins (target: 229)
Target
Registered nurse care minutes46 mins (target: 45)
Target
This facility delivers 222 minutes of hands-on care per resident per day. The government requires a minimum of 229 minutes, including 45 minutes delivered by registered nurses.
Use of restrictive practices
21.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
4.0 (avg: 5.8)Better than most
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Falls
30.0 (avg: 31.5)About average
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Major injury from a fall
4.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
36.0 (avg: 37.6)About average
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Antipsychotic medication use
8.0 (avg: 12.3)About average
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