Pines Living
FARRER, ACTFor-Profit130 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 1.0
DementiaTerminal illness
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
1.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
6 regulatory decisions on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
90%
10%
Feeling at home
90%
Feeling safe
86%
14%
Follow-up on concerns
52%
43%
Food quality
19%
67%
14%
Having a voice
90%
How the home operates
33%
67%
Independence supported
81%
14%
Staff are caring
86%
10%
Staff competence
71%
24%
Things explained clearly
52%
33%
10%
Treated with respect
81%
14%
Total care minutes223 mins (target: 208)
Target
Registered nurse care minutes42 mins (target: 42)
Target
This facility delivers 223 minutes of hands-on care per resident per day. The government requires a minimum of 208 minutes, including 42 minutes delivered by registered nurses.
Use of restrictive practices
18.0 (avg: 24.4)About average
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Unplanned weight loss
9.0 (avg: 5.8)Below average
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Falls
29.0 (avg: 31.5)About average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
46.0 (avg: 37.6)Below average
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Antipsychotic medication use
13.0 (avg: 12.3)About average
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