Point Cook Manor
POINT COOK, VICFor-Profit118 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q1 2025
3.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
86%
14%
Feeling at home
81%
19%
Feeling safe
76%
24%
Follow-up on concerns
14%
81%
Food quality
29%
57%
14%
Having a voice
81%
19%
How the home operates
43%
57%
Independence supported
43%
38%
19%
Staff are caring
76%
24%
Staff competence
33%
57%
10%
Things explained clearly
24%
62%
14%
Treated with respect
86%
14%
Total care minutes230 mins (target: 227)
Target
Registered nurse care minutes46 mins (target: 45)
Target
This facility delivers 230 minutes of hands-on care per resident per day. The government requires a minimum of 227 minutes, including 45 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
8.0 (avg: 24.4)Better than most
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Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
36.0 (avg: 31.5)About average
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
38.0 (avg: 37.6)About average
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Antipsychotic medication use
3.0 (avg: 12.3)Better than most
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