Royal Freemasons Springtime
SYDENHAM, VICNot-for-Profit50 beds
4.0
Experience 4.0Compliance 5.0Staffing 4.0Quality 3.0
DementiaTerminal illnessCaters for cultural, spiritual or ethical food requirements
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
77%
23%
Feeling at home
77%
23%
Feeling safe
77%
23%
Follow-up on concerns
62%
38%
Food quality
15%
77%
Having a voice
54%
38%
How the home operates
31%
69%
Independence supported
54%
46%
Staff are caring
92%
Staff competence
23%
69%
Things explained clearly
69%
23%
Treated with respect
85%
15%
Total care minutes228 mins (target: 248)
Target
Registered nurse care minutes60 mins (target: 48)
Target
This facility delivers 228 minutes of hands-on care per resident per day. The government requires a minimum of 248 minutes, including 48 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
27.0 (avg: 24.4)About average
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Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
28.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
33.0 (avg: 37.6)About average
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Antipsychotic medication use
33.0 (avg: 12.3)Below average
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