Serene Residential Care Services
LOCKLEYS, SAFor-Profit43 beds
4.0
Experience 3.0Compliance 4.0Staffing 4.0Quality 4.0
Terminal illness
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
4 regulatory decisions on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
50%
33%
Feeling at home
33%
58%
Feeling safe
42%
58%
Follow-up on concerns
33%
17%
42%
Food quality
33%
58%
Having a voice
58%
25%
17%
How the home operates
25%
33%
42%
Independence supported
42%
17%
33%
Staff are caring
50%
33%
17%
Staff competence
25%
58%
17%
Things explained clearly
25%
33%
33%
Treated with respect
58%
33%
Total care minutes236 mins (target: 226)
Target
Registered nurse care minutes54 mins (target: 45)
Target
This facility delivers 236 minutes of hands-on care per resident per day. The government requires a minimum of 226 minutes, including 45 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
24.0 (avg: 24.4)About average
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Unplanned weight loss
2.0 (avg: 5.8)Better than most
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Falls
29.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
74.0 (avg: 37.6)Below average
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Antipsychotic medication use
18.0 (avg: 12.3)Below average
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