Southern Cross Care Facility Caloundra
LITTLE MOUNTAIN, QLD103 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 2.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
2.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
65%
35%
Feeling at home
55%
20%
20%
Feeling safe
90%
10%
Follow-up on concerns
45%
40%
10%
Food quality
20%
25%
45%
10%
Having a voice
100%
How the home operates
35%
50%
15%
Independence supported
80%
10%
10%
Staff are caring
65%
35%
Staff competence
40%
50%
10%
Things explained clearly
40%
50%
10%
Treated with respect
70%
30%
Total care minutes214 mins (target: 215)
Target
Registered nurse care minutes47 mins (target: 44)
Target
This facility delivers 214 minutes of hands-on care per resident per day. The government requires a minimum of 215 minutes, including 44 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
12.0 (avg: 24.4)About average
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Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
39.0 (avg: 31.5)Below average
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Major injury from a fall
4.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
34.0 (avg: 37.6)About average
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Antipsychotic medication use
9.0 (avg: 12.3)About average
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