Southern Cross Care Reynolds Court Residential Aged Care
BATEAU BAY, NSW80 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
77%
23%
Feeling at home
100%
Feeling safe
92%
Follow-up on concerns
69%
31%
Food quality
77%
15%
Having a voice
100%
How the home operates
69%
23%
Independence supported
46%
54%
Staff are caring
100%
Staff competence
38%
62%
Things explained clearly
85%
Treated with respect
92%
Total care minutes206 mins (target: 204)
Target
Registered nurse care minutes42 mins (target: 42)
Target
This facility delivers 206 minutes of hands-on care per resident per day. The government requires a minimum of 204 minutes, including 42 minutes delivered by registered nurses.
Use of restrictive practices
1.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
3.0 (avg: 5.8)Better than most
AvgAvg
Falls
29.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
2.0 (avg: 2.3)About average
AvgAvg
Polypharmacy (5+ medications)
47.0 (avg: 37.6)Below average
AvgAvg
Antipsychotic medication use
7.0 (avg: 12.3)About average
AvgAvg