Southern Cross Care St Francis Residential Aged Care
PLUMPTON, NSW50 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 5.0
DementiaTerminal illness
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
8 compliance issues, 1 regulatory decision on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
38%
46%
Feeling at home
46%
31%
15%
Feeling safe
62%
23%
15%
Follow-up on concerns
38%
15%
31%
15%
Food quality
38%
31%
23%
Having a voice
38%
23%
31%
How the home operates
46%
23%
15%
15%
Independence supported
38%
31%
15%
15%
Staff are caring
38%
38%
15%
Staff competence
23%
38%
31%
Things explained clearly
23%
31%
46%
Treated with respect
69%
23%
Total care minutes228 mins (target: 228)
Target
Registered nurse care minutes48 mins (target: 46)
Target
This facility delivers 228 minutes of hands-on care per resident per day. The government requires a minimum of 228 minutes, including 46 minutes delivered by registered nurses.
Use of restrictive practices
78.0 (avg: 24.4)Below average
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Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
32.0 (avg: 31.5)About average
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Major injury from a fall
4.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
43.0 (avg: 37.6)About average
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Antipsychotic medication use
4.0 (avg: 12.3)Better than most
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