Southern Cross Care St Michael's Residential Aged Care
CASINO, NSW73 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
86%
14%
Feeling at home
50%
43%
Feeling safe
93%
Follow-up on concerns
50%
43%
Food quality
50%
36%
14%
Having a voice
79%
21%
How the home operates
57%
36%
Independence supported
79%
21%
Staff are caring
86%
14%
Staff competence
57%
43%
Things explained clearly
50%
43%
Treated with respect
86%
14%
Total care minutes205 mins (target: 206)
Target
Registered nurse care minutes43 mins (target: 42)
Target
This facility delivers 205 minutes of hands-on care per resident per day. The government requires a minimum of 206 minutes, including 42 minutes delivered by registered nurses.
Use of restrictive practices
48.0 (avg: 24.4)Below average
AvgAvg
Unplanned weight loss
1.0 (avg: 5.8)Better than most
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Falls
30.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
39.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
11.0 (avg: 12.3)About average
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