Southern Cross Care Thornton Park
PENRITH, NSW100 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
8 compliance issues, 3 regulatory decisions on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable3.0Q2 2025
3.0Q3 2025
3.0Q4 2025
3.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
58%
37%
Feeling at home
63%
21%
11%
Feeling safe
79%
11%
11%
Follow-up on concerns
26%
47%
16%
11%
Food quality
21%
47%
26%
Having a voice
79%
11%
11%
How the home operates
42%
47%
11%
Independence supported
68%
21%
Staff are caring
58%
32%
11%
Staff competence
37%
58%
Things explained clearly
42%
37%
21%
Treated with respect
84%
11%
Total care minutes230 mins (target: 223)
Target
Registered nurse care minutes47 mins (target: 45)
Target
This facility delivers 230 minutes of hands-on care per resident per day. The government requires a minimum of 223 minutes, including 45 minutes delivered by registered nurses.
Use of restrictive practices
37.0 (avg: 24.4)Below average
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Unplanned weight loss
2.0 (avg: 5.8)Better than most
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Falls
30.0 (avg: 31.5)About average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
45.0 (avg: 37.6)Below average
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Antipsychotic medication use
3.0 (avg: 12.3)Better than most
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