Sunhaven Hostel
ASHFORD, NSWNot-for-Profit18 beds
4.0
Experience 5.0Compliance 5.0Staffing 2.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
5.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
75%
25%
Feeling at home
92%
Feeling safe
83%
17%
Follow-up on concerns
83%
Food quality
67%
25%
Having a voice
92%
How the home operates
67%
25%
Independence supported
75%
25%
Staff are caring
83%
Staff competence
67%
33%
Things explained clearly
67%
33%
Treated with respect
92%
Total care minutes220 mins (target: 211)
Target
Registered nurse care minutes32 mins (target: 43)
Target
This facility delivers 220 minutes of hands-on care per resident per day. The government requires a minimum of 211 minutes, including 43 minutes delivered by registered nurses.
Unplanned weight loss
5.0 (avg: 5.8)About average
AvgAvg
Falls
22.0 (avg: 31.5)Better than most
AvgAvg
Polypharmacy (5+ medications)
61.0 (avg: 37.6)Below average
AvgAvg