Sutherland Lodge
BAIRNSDALE, VICGovernment32 beds
4.0
Experience 4.0Compliance 5.0Staffing 2.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
83%
17%
Feeling at home
83%
17%
Feeling safe
83%
17%
Follow-up on concerns
50%
50%
Food quality
42%
42%
Having a voice
67%
17%
17%
How the home operates
58%
42%
Independence supported
58%
25%
17%
Staff are caring
75%
25%
Staff competence
50%
50%
Things explained clearly
67%
25%
Treated with respect
67%
25%
Total care minutes216 mins (target: 216)
Target
Registered nurse care minutes42 mins (target: 44)
Target
This facility delivers 216 minutes of hands-on care per resident per day. The government requires a minimum of 216 minutes, including 44 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
77.0 (avg: 24.4)Below average
AvgAvg
Falls
43.0 (avg: 31.5)Below average
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Polypharmacy (5+ medications)
6.0 (avg: 37.6)Better than most
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Antipsychotic medication use
42.0 (avg: 12.3)Below average
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