Teloca House Hostel
NARRANDERA, NSW61 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
54%
38%
Feeling at home
54%
38%
Feeling safe
85%
15%
Follow-up on concerns
54%
31%
15%
Food quality
31%
38%
31%
Having a voice
77%
23%
How the home operates
23%
69%
Independence supported
69%
31%
Staff are caring
62%
31%
Staff competence
23%
62%
15%
Things explained clearly
54%
31%
15%
Treated with respect
54%
46%
Total care minutes219 mins (target: 203)
Target
Registered nurse care minutes47 mins (target: 41)
Target
This facility delivers 219 minutes of hands-on care per resident per day. The government requires a minimum of 203 minutes, including 41 minutes delivered by registered nurses.
Use of restrictive practices
9.0 (avg: 24.4)Better than most
AvgAvg
Falls
22.0 (avg: 31.5)Better than most
AvgAvg
Polypharmacy (5+ medications)
40.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
6.0 (avg: 12.3)Better than most
AvgAvg