The Sydney-Lynne Quayle & Fitzroy Lodge Hostels
HEYWOOD, VICGovernment45 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
85%
15%
Feeling at home
92%
Feeling safe
100%
Follow-up on concerns
77%
23%
Food quality
38%
62%
Having a voice
92%
How the home operates
15%
85%
Independence supported
69%
23%
Staff are caring
77%
23%
Staff competence
15%
85%
Things explained clearly
38%
54%
Treated with respect
77%
23%
Total care minutes227 mins (target: 224)
Target
Registered nurse care minutes47 mins (target: 44)
Target
This facility delivers 227 minutes of hands-on care per resident per day. The government requires a minimum of 224 minutes, including 44 minutes delivered by registered nurses.
Care minutes trend
Unplanned weight loss
12.0 (avg: 5.8)Below average
AvgAvg
Falls
35.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
4.0 (avg: 2.3)Below average
AvgAvg
Polypharmacy (5+ medications)
54.0 (avg: 37.6)Below average
AvgAvg
Antipsychotic medication use
8.0 (avg: 12.3)About average
AvgAvg