The Views at Heidelberg
HEIDELBERG, VIC103 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 4.0
DementiaTerminal illnessCaters for cultural, spiritual or ethical food requirements
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
2 compliance issues, 1 regulatory decision on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
73%
20%
Feeling at home
80%
20%
Feeling safe
73%
20%
Follow-up on concerns
13%
80%
Food quality
20%
80%
Having a voice
93%
How the home operates
40%
60%
Independence supported
73%
27%
Staff are caring
60%
40%
Staff competence
40%
60%
Things explained clearly
27%
67%
Treated with respect
60%
40%
Total care minutes198 mins (target: 207)
Target
Registered nurse care minutes42 mins (target: 42)
Target
This facility delivers 198 minutes of hands-on care per resident per day. The government requires a minimum of 207 minutes, including 42 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
29.0 (avg: 24.4)About average
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Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
21.0 (avg: 31.5)Better than most
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
31.0 (avg: 37.6)About average
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Antipsychotic medication use
2.0 (avg: 12.3)Better than most
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