The Willows Private Nursing Home Pty Ltd
ASHFIELD, NSWFor-Profit40 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
58%
33%
Feeling at home
58%
17%
17%
Feeling safe
92%
Follow-up on concerns
42%
58%
Food quality
33%
25%
25%
17%
Having a voice
50%
33%
17%
How the home operates
50%
33%
17%
Independence supported
42%
58%
Staff are caring
42%
58%
Staff competence
17%
83%
Things explained clearly
25%
58%
17%
Treated with respect
50%
42%
Total care minutes233 mins (target: 226)
Target
Registered nurse care minutes45 mins (target: 45)
Target
This facility delivers 233 minutes of hands-on care per resident per day. The government requires a minimum of 226 minutes, including 45 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
2.0 (avg: 24.4)Better than most
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Unplanned weight loss
2.0 (avg: 5.8)Better than most
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Falls
33.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
25.0 (avg: 37.6)Better than most
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Antipsychotic medication use
12.0 (avg: 12.3)About average
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