TLC Whitewater
MORDIALLOC, VICFor-Profit147 beds
3.0
Experience 2.0Compliance 5.0Staffing 2.0Quality 5.0
Dementia
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
2.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
2 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
3.0Q3 2025
3.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
33%
33%
27%
Feeling at home
40%
27%
27%
Feeling safe
67%
20%
13%
Follow-up on concerns
13%
53%
27%
Food quality
27%
53%
13%
Having a voice
53%
13%
27%
How the home operates
27%
40%
27%
Independence supported
27%
33%
33%
Staff are caring
40%
47%
13%
Staff competence
20%
47%
27%
Things explained clearly
13%
40%
27%
20%
Treated with respect
53%
33%
Total care minutes216 mins (target: 215)
Target
Registered nurse care minutes39 mins (target: 44)
Target
This facility delivers 216 minutes of hands-on care per resident per day. The government requires a minimum of 215 minutes, including 44 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
16.0 (avg: 24.4)About average
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Unplanned weight loss
4.0 (avg: 5.8)Better than most
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Falls
22.0 (avg: 31.5)Better than most
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Polypharmacy (5+ medications)
29.0 (avg: 37.6)Better than most
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Antipsychotic medication use
6.0 (avg: 12.3)Better than most
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