Uniting AgeWell Box Hill
BOX HILL, VIC120 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 5.0
DementiaTerminal illnessCaters for cultural, spiritual or ethical food requirements
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
45%
45%
Feeling at home
59%
23%
Feeling safe
73%
27%
Follow-up on concerns
41%
55%
Food quality
23%
23%
55%
Having a voice
50%
27%
23%
How the home operates
45%
45%
Independence supported
50%
32%
18%
Staff are caring
64%
32%
Staff competence
45%
41%
14%
Things explained clearly
55%
36%
Treated with respect
68%
27%
Total care minutes220 mins (target: 219)
Target
Registered nurse care minutes44 mins (target: 44)
Target
This facility delivers 220 minutes of hands-on care per resident per day. The government requires a minimum of 219 minutes, including 44 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
10.0 (avg: 24.4)Better than most
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Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
15.0 (avg: 31.5)Better than most
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
23.0 (avg: 37.6)Better than most
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Antipsychotic medication use
4.0 (avg: 12.3)Better than most
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