Uniting AgeWell Manor Lakes
WYNDHAM VALE, VIC84 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
85%
15%
Feeling at home
92%
Feeling safe
62%
38%
Follow-up on concerns
46%
54%
Food quality
23%
46%
23%
Having a voice
85%
15%
How the home operates
46%
54%
Independence supported
46%
54%
Staff are caring
100%
Staff competence
38%
46%
Things explained clearly
31%
54%
Treated with respect
85%
15%
Total care minutes220 mins (target: 221)
Target
Registered nurse care minutes47 mins (target: 45)
Target
This facility delivers 220 minutes of hands-on care per resident per day. The government requires a minimum of 221 minutes, including 45 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
11.0 (avg: 24.4)Better than most
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Unplanned weight loss
10.0 (avg: 5.8)Below average
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Falls
26.0 (avg: 31.5)Better than most
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
39.0 (avg: 37.6)About average
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Antipsychotic medication use
10.0 (avg: 12.3)About average
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