Uniting Caroona Jarman Goonellabah
GOONELLABAH, NSW80 beds
3.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 2.0
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
2.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
44%
50%
Feeling at home
62%
12%
12%
12%
Feeling safe
75%
25%
Follow-up on concerns
31%
56%
Food quality
50%
25%
19%
Having a voice
75%
12%
12%
How the home operates
44%
38%
12%
Independence supported
69%
19%
12%
Staff are caring
69%
25%
Staff competence
38%
44%
19%
Things explained clearly
38%
44%
19%
Treated with respect
56%
38%
Total care minutes240 mins (target: 219)
Target
Registered nurse care minutes50 mins (target: 44)
Target
This facility delivers 240 minutes of hands-on care per resident per day. The government requires a minimum of 219 minutes, including 44 minutes delivered by registered nurses.
Use of restrictive practices
60.0 (avg: 24.4)Below average
AvgAvg
Unplanned weight loss
8.0 (avg: 5.8)About average
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Falls
31.0 (avg: 31.5)About average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
33.0 (avg: 37.6)About average
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Antipsychotic medication use
16.0 (avg: 12.3)About average
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