Uniting Nareen Gardens Bateau Bay
BATEAU BAY, NSW195 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
77%
23%
Feeling at home
93%
Feeling safe
93%
Follow-up on concerns
47%
43%
Food quality
13%
50%
30%
Having a voice
80%
20%
How the home operates
47%
47%
Independence supported
60%
37%
Staff are caring
90%
10%
Staff competence
33%
67%
Things explained clearly
27%
67%
Treated with respect
93%
Total care minutes215 mins (target: 201)
Target
Registered nurse care minutes45 mins (target: 41)
Target
This facility delivers 215 minutes of hands-on care per resident per day. The government requires a minimum of 201 minutes, including 41 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
4.0 (avg: 24.4)Better than most
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Unplanned weight loss
9.0 (avg: 5.8)Below average
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Falls
41.0 (avg: 31.5)Below average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
40.0 (avg: 37.6)About average
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Antipsychotic medication use
10.0 (avg: 12.3)About average
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