Uniting Pacifica Nambucca Heads
NAMBUCCA HEADS, NSW86 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
87%
13%
Feeling at home
87%
Feeling safe
80%
13%
Follow-up on concerns
80%
20%
Food quality
53%
27%
13%
Having a voice
73%
27%
How the home operates
53%
40%
Independence supported
67%
33%
Staff are caring
100%
Staff competence
40%
53%
Things explained clearly
60%
40%
Treated with respect
87%
13%
Total care minutes230 mins (target: 214)
Target
Registered nurse care minutes49 mins (target: 44)
Target
This facility delivers 230 minutes of hands-on care per resident per day. The government requires a minimum of 214 minutes, including 44 minutes delivered by registered nurses.
Use of restrictive practices
21.0 (avg: 24.4)About average
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Unplanned weight loss
2.0 (avg: 5.8)Better than most
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Falls
34.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
39.0 (avg: 37.6)About average
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Antipsychotic medication use
20.0 (avg: 12.3)Below average
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