Villa Maria Catholic Homes Justin Villa Aged Care Residence
BALWYN, VICNot-for-Profit17 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
3 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable5.0Q1 2025
4.0Q2 2025
4.0Q3 2025
5.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
86%
14%
Feeling at home
57%
29%
14%
Feeling safe
71%
29%
Follow-up on concerns
43%
57%
Food quality
14%
57%
29%
Having a voice
71%
29%
How the home operates
29%
71%
Independence supported
57%
29%
14%
Staff are caring
57%
43%
Staff competence
57%
43%
Things explained clearly
29%
57%
14%
Treated with respect
57%
43%
Total care minutes319 mins (target: 182)
Target
Registered nurse care minutes168 mins (target: 37)
Target
This facility delivers 319 minutes of hands-on care per resident per day. The government requires a minimum of 182 minutes, including 37 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
14.0 (avg: 24.4)About average
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Falls
50.0 (avg: 31.5)Below average
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Polypharmacy (5+ medications)
57.0 (avg: 37.6)Below average
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Antipsychotic medication use
14.0 (avg: 12.3)About average
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