Wallsend Manor Aged Care
WALLSEND, NSWFor-Profit91 beds
4.0
Experience 5.0Compliance 5.0Staffing 4.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
5.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
73%
27%
Feeling at home
87%
13%
Feeling safe
87%
13%
Follow-up on concerns
67%
33%
Food quality
27%
60%
13%
Having a voice
67%
20%
13%
How the home operates
60%
40%
Independence supported
80%
20%
Staff are caring
93%
Staff competence
53%
47%
Things explained clearly
60%
33%
Treated with respect
80%
20%
Total care minutes204 mins (target: 216)
Target
Registered nurse care minutes55 mins (target: 44)
Target
This facility delivers 204 minutes of hands-on care per resident per day. The government requires a minimum of 216 minutes, including 44 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Unplanned weight loss
4.0 (avg: 5.8)Better than most
AvgAvg
Falls
36.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
1.0 (avg: 2.3)Better than most
AvgAvg
Polypharmacy (5+ medications)
54.0 (avg: 37.6)Below average
AvgAvg
Antipsychotic medication use
4.0 (avg: 12.3)Better than most
AvgAvg