Winston Hillside Care Community
WINSTON HILLS, NSWFor-Profit95 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
67%
27%
Feeling at home
73%
20%
Feeling safe
87%
Follow-up on concerns
47%
47%
Food quality
40%
60%
Having a voice
60%
20%
20%
How the home operates
53%
40%
Independence supported
53%
33%
Staff are caring
60%
40%
Staff competence
47%
47%
Things explained clearly
47%
40%
13%
Treated with respect
73%
27%
Total care minutes215 mins (target: 219)
Target
Registered nurse care minutes47 mins (target: 45)
Target
This facility delivers 215 minutes of hands-on care per resident per day. The government requires a minimum of 219 minutes, including 45 minutes delivered by registered nurses.
Use of restrictive practices
32.0 (avg: 24.4)Below average
AvgAvg
Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
25.0 (avg: 31.5)Better than most
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
30.0 (avg: 37.6)About average
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Antipsychotic medication use
9.0 (avg: 12.3)About average
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