Woodhaven
LOCKHART, NSWNot-for-Profit21 beds
5.0
Experience 5.0Compliance 5.0Staffing 4.0Quality 5.0
Overall Rating
5.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
5.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
100%
Feeling at home
92%
Feeling safe
100%
Follow-up on concerns
92%
Food quality
42%
50%
Having a voice
100%
How the home operates
100%
Independence supported
100%
Staff are caring
92%
Staff competence
92%
Things explained clearly
100%
Treated with respect
75%
25%
Total care minutes237 mins (target: 202)
Target
Registered nurse care minutes49 mins (target: 42)
Target
This facility delivers 237 minutes of hands-on care per resident per day. The government requires a minimum of 202 minutes, including 42 minutes delivered by registered nurses.
Use of restrictive practices
16.0 (avg: 24.4)About average
AvgAvg
Falls
24.0 (avg: 31.5)Better than most
AvgAvg
Polypharmacy (5+ medications)
16.0 (avg: 37.6)Better than most
AvgAvg